DTAC New

Who We are?

DIGICARE is a service division of Smartlink Holdings Ltd. India's leading networking company established in 1993

We aim to offer first-rate integrated service and support, which consists of RMA centres, DIGICARE Technical Assistance Centre (DTAC) and Direct Service Department (DSD)

DIGICARE has most efficient, skilled professionals with state of service infrastructure

It has 3 DIRECT RMA / SERVICE CENTRES (Goa, Bangalore & Kolkata) and 46 Service Partners across the country

Our Parent Company - Smartlink

Founded by an Indian IT networking industry veteran with 5 decades of experience- Mr. K. R. Naik, Smartlink Holdings Ltd. Is India’s leading networking company
Pioneer in the field of IT networking, Smartlink has a rich history of making many product brands reach the desired heights in the Indian and international markets
Established in the year 1993 to prop the Indian market in the field of Network Infrastructure

Smartlink’s operations are split into 3 wholly owned subsidiaries

Our Services

PAN India Reach

RMA and Repair Support

Capability to repair upto BGA Level

Quality processes

Remote Tech Support – Inbound & Outbound

Refurbishing & Remanufacturing

Reverse Logistics & Re-Export

END TO END CUSTOMER MANAGEMENT CYCLE

CALL CENTER OPERATIONS

Call Center Workflow

SERVICE CENTER OPERATIONS

Service

Virtual IT Helpdesk
Virtual Call Reception
Virtual Secretary
Asset Management
Warranty Support
RMA Co-ordination

Courier

Reverse Pick-up through Courier
Till now delivered 17000+ pin codes
4 National & 12 Local couriers are used

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Virtual IT Helpdesk
Virtual Call Reception
Virtual Secretary
Asset Management
Warranty Support
RMA Co-ordination

63

6

Upfront

RMA Services Portfolio

63 Service centres covering 56 cities across India
6 Regional Managers to Govern 63 centres
All service centres are equipped with Screening capability
Daily Scheduled pickups and Deliveries are set

Once in every 6 months refresher training is provided to all 63 centres
Inhouse software team for development & maintenance
Using multi module Software (Material Management, Stock Reconciliation, RMA Management, Repair, Finance, Discrepancy Management & CRM)

RMA Process

Repair Center

Warranty Return TAT Details

Our Team

Our Infrastructure

Proficiency

Equipped With

Key Certifications & Technology

Our Clients